Summary These Supervisory Contact Representative GS-9 positions are in the Contact Management Division, First Party of the Health Resource Center (HRC) in VHA Member Services (MS). The primary purpose of the position is to provide administrative and technical supervision necessary for accomplishing the work of the unit, as well as, providing guidance and assistance to Contact Representatives in the performance of their duties. Responsibilities The primary purpose of these positions is to provide supervision, guidance, and assistance to Contact Representatives (CR) in the performance of their duties. Duties may include, but are not limited to the following: Performs administrative and human resource management functions relative to staff supervised. Establishes guidelines and performance expectations for staff, which are clearly communicated through both formal and informal performance management evaluations. Observes staff's performance, providing performance and productivity input and...