Summary This position is located in the Government Accountability Office. As a Supervisory IT Specialist (Branch Manager), within the Information Systems and Technology Services (ISTS), Enterprise Infrastructure Division (EID); you will be responsible for effectively managing assigned resources (i.e. budget, people, contractors, space, equipment), and you will be the first level supervisor to a staff of professional/technical employees. Responsibilities As a Supervisory IT Specialist (Branch Manager), MS-2210-1, your typical work assignments may include the following: Establishes and improve processes and service level objectives and expectations that assure any issues are resolved and user concerns are addressed consistently with defined experience/service level expectations. Engages customers and users of IT services and products; ensures that services are performing and meet user expectations. Leads organizational responses to customer service needs for IT technologies and to optimi...