Summary The National Contact Center (NCC) is responsible for direct National customer service for the purposes of advising and providing information on benefits and rights; explaining pertinent legal provisions, regulations, and related administrative practices and their application to specific cases; assisting individuals filing claims, including required evidence and how best to provide needed documentation; and resolves errors, delays, or other problems regarding Veteran's benefits. Responsibilities The primary purpose of this position is to serve as the Assistant National Contact Center Manager (ANCCM) for the National Contact Center Manager (NCCM). The NCC provides customer service nationally as part of VBA enterprise contact center operations. The ANCCM shares fully with the NCCM responsibility for the direction of all contact center operations. As a full assistant to the NCCM, the incumbent is responsible for assisting the NCCM in providing information and assistance to Veterans...