YOUR MISSION
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As a Rider Support Specialist for our Internal Fleet, you will play a key role in ensuring an outstanding experience for our riders by managing support requests and transforming insights into operational improvements.
You won’t just solve tickets — you’ll identify patterns, detect pain points, and help us build better processes for our courier ecosystem.
Responsibilities
- Manage and resolve rider support requests through our internal ticketing tool with speed and quality.
- Act as a key point of contact for internal fleet riders, ensuring a smooth and reliable experience.
- Identify recurring issues and elevate them with actionable insights.
- Proactively suggest and implement process improvements based on rider feedback.
- Collaborate with Local Ops and Fleet teams to optimize workflows and reduce friction.
- Monitor K...