Salt is seeking a Support Account Manager to join our Focused Services team, providing world‑class customer support and ensuring exceptional service delivery. This role offers a unique opportunity to contribute to a fast‑growing, international organization while working in a collaborative and dynamic environment. The ideal candidate is a technically proficient, proactive problem‑solver who thrives in fast‑paced settings. You are a self‑starter with strong communication skills, a passion for customer success, and a commitment to integrity and excellence. This is a 12‑month contract role based in Philippines.

Key Responsibilities

• Customer Relationship & Case Management: Build and maintain strong client relationships while overseeing support cases from initiation to resolution.
• Incident & Escalation Management: Manage critical incidents efficiently and coordinate cross‑functional teams to drive timely resolution.
• Proactive Support & Risk Mitiga...