Job Title: Support Analyst – Accounting

Location: Baguio, Philippines (Onsite)

Salary: 23000 - 27000 / month



About the Role:

As a Support Analyst – Accounting, you will contribute to a positive and supportive team dynamic with an optimistic and open-minded approach. You’ll be able to work independently while valuing teamwork and collaboration. In this role, you will serve as the first point of contact, providing front-line support in a confident and professional manner. You’ll also apply your accounting and customer service knowledge to help users maximize their experience with the product.



Responsibilities:

Provide internal and external frontline telephone and email support for users.

Manage and maintain multiple pending cases on the CRM that require expert care and attention.

Handle all calls professionally and resolve issues within the required timeframe.

Assist with installation and configuration on offi...