Overview

We are seeking a proactive and customer-focused Vault CRM Support Analyst to join our team. This role is ideal for someone with a strong understanding of the real estate industry, who enjoys solving technical challenges and supporting clients across a suite of digital solutions.

You will provide day-to-day support for key MRI Software products, including Vault CRM, Secure Sign (digital signing platform), and Agora Insights (data management and reporting), ensuring our clients receive exceptional service and timely resolutions.

Key Responsibilities

• Deliver frontline technical support to clients of MRI products, including Vault CRM, Secure Sign, and Agora Insights
• Manage, triage, and resolve support requests through Zendesk ticketing system, ensuring SLA adherence
• Troubleshoot issues related to web-based applications, integrations, and user workflows
• Collaborate with internal teams using Atlass...