Position Overview: Squarepoint is looking for a Desktop Support Analyst to support a global community of approximately 500 users in a Windows environment. Candidate will interact onsite and remotely with users to provide support with workstation applications such as Microsoft Exchange/Outlook, Microsoft Office in an on premise or cloud-based solution; access control policies via Windows Active Directory; remote access assistance and hardware issues. Provide 24x5 support on-site and to a global community of approximately 500 users as per business requirement; Provide on-call weekend support on a rotational basis; Manage raised requests and incidents in a timely manner following well-rehearsed internal request runbooks/knowledge based and incident management and request fulfillment processes; Partner with Level 2 & 3 internal and external teams/vendors as appropriate to help troubleshoot more complex incidents; Provide alert management to pro-active resolve failure alerts, degraded ser...