What you’ll be doing

• Acting as the first point of contact for our customers & partners.
• Managing incoming tickets within service levels to ensure customer satisfaction.
• Working to resolve issues questions and requests selfsufficiently where possible.
• Analysing markup language and application logs to aid the development team in eliminating product bugs.
• Collaborating across functional areas to address customers needs as their champion.

Qualifications

• At least a bachelors degree or equivalent work experience.
• 5 years of experience in a technical customer service role across IT industry/ complex product.
• Customer Service mentality. You thrive on helping customers. When issues arise you see the potential to make something great out of it. You never back down and always strive to reach the best possible solution for your customers.
• Great organizational skills. The abil...