Support Analyst L2 page is loaded## Support Analyst L2locations: Remote Brazil (C)time type: Full timeposted on: Posted Yesterdayjob requisition id: JR If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better.We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency.**Responsabilidades:*** Atender usuários por telefone, e-mail ou tickets abertos nas ferramentas usadas pela empresa* Analisar incidentes/problemas de forma aprofundada, com o objetivo de encontrar a causa raiz e solução definitiva* Consultar as documentações técnicas e fontes alternativas de informação, simulando/testando problemas no ambiente* Preparar conteúdo programático, material didático e repassar conhecimento aos demais membros da equip...