Role Overview We are seeking a highly capable
Support Analyst – Production Support (Data & Reporting)
to join a globally distributed support team providing follow‑the‑sun coverage across AMR, EMEIA, and APAC regions.
This role is critical to ensuring the reliability, accuracy, and effective use of enterprise-wide reporting platforms, supporting both
B2C (Consumer Markets)
and
B2B (Business & Education)
reporting ecosystems. The Support Analyst will act as a frontline and escalation resource, resolving complex data issues, guiding users on data interpretation, and collaborating with engineering and product partners to maintain operational excellence across reporting platforms.
Key Responsibilities Develop and maintain deep working knowledge of two core reporting platforms: Horizon
(Total / B2C Consumer Markets) Business & Education 360 (B&E 360)
(B2B reporting) Understand and apply platform-specific data definitions, business logic, pipeline behavior, and r...