Job Title and Overview

The Support Consultant is responsible for providing first and second-line support to clients using the Diligent One platform. The role focuses on resolving client issues, assisting with platform configuration, and administration, troubleshooting technical and functional problems, and ensuring a high level of customer satisfaction through timely and professional support.

The Support Consultant acts as a trusted advisor to clients, helping them maximize the value of their Diligent One investment while maintaining agreed service levels and support standards.

Reason for vacancy: Team expansion

Reporting to: Head of Services/Technical Solutions Lead

Management level of role: This is not a management role

Working environment & travel: Team-orientated environment.

Working hours: Remote Role: 08:00 to 17:00pm

Key Responsibilities

• Client Support:
  • Respond to client supp...