Hi 👋 I’m Emilia, Head of Customer Support at Pinpoint.

We're a high-growth HR tech company building software that helps in-house recruitment teams attract, hire, and onboard the right talent. We've got a mature product, strong product-market fit, and customers who genuinely love us, backed by fast (under 90 seconds) support from real people who know the product.

Our support team is small (7) but senior: a handful of people who really know the product and reply in under 90 seconds. To help us scale, we've just brought in Fin, an AI support agent, to take the repetitive, first line questions off their plate. This isn't about replacing anyone. It's about getting to our customers faster and freeing the team up for the higher-value, more human work that an AI can't do. That's where you come in.

We're looking for a Support Content & AI Specialist to own the content and knowledge that makes o...