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Support Engineer

Company

MoEngage Inc.

Location

bengaluru, karnataka

Posted

June 10, 2026

Position Overview

Responsibilities:  
Investigating, troubleshooting, diagnosing and resolving technical issues in a cloud/SaaS environment 
Communicating effectively (both verbal and written) with our customers and internal stakeholders 
Customer obsessive and roll up the sleeve attitude to help resolve customer issues or queries with a minimum resolution time 
Adding recurring issues to knowledge base articles or FAQs to minimize the turnaround time on closing support tickets 
Give constant and constructive feedback to team leads , product and engineering team to improve customer experience and suggest process improvements. 
Problem solving, having a natural curiosity and demonstrating the ability to learn rapidly 
Communicating well with different audiences (developers, technical and non-technical users) 
Should be flexible to work in 24*7 shifts based on business requirements, including night shifts on monthly r...
        

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Support Engineer

Position Overview

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