Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.
Perform troubleshooting for client platform related problems.
Respond promptly to incident, investigate & provide temporary or permanent resolution of incidents escalated.
Provide timely status updates to relevant parties.
Perform service request related to client platforms.
Monitor the agreed service level, document & maintain configuration of the systems; provide regular reporting to relevant parties.
Involve in client platform implementation/upgrade project.
Perform Desktop Support services to users.
This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
Perform imaging/re-imaging. <...
Ready to Apply?
Join thousands of Americans building their careers