We are a tech scalability partner specialising in Fusion Pods, Power Platform, Dynamics 365, Azure, and AI delivery. We embed with our clients and deliver like an internal team would.
Key Responsibilities
- Provide out-of-hours L2 technical support to end users via phone, video, and remote desktop
- Triage, diagnose, and resolve incidents across Microsoft 365, Google Workspace, endpoint, and VPN
- Own tickets end to end from first contact through to resolution and closure
- Escalate only where required, with full notes and context provided
Tooling and Systems
- Work within client PSA systems including Autotask and Halo for ticket management
- Use Ninja RMM for remote monitoring, alerting, and endpoint access
- Reference IT Glue for client documentation and environment knowledge bases
- Use client VoIP systems for call-back and direct user contact
Client Experience