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Support Engineer L3

Company

XPT Software Australia Pty Ltd

Location

Sydney, NSW

Posted

June 03, 2026

Position Overview

Must Have Skills: 5+ years of experience in DNS operations/support, with at least 23 years at L3 level Strong handson experience with BIND (opensource DNS) Deep understanding of: DNS protocol internals Authoritative vs Recursive DNS TTL, caching behavior, and query resolution flow Strong Linux/Unix system administration experience Strong networking fundamentals: TCP/IP, UDP Latency and routing behavior Nice to Have Skills: Experience with Anycast DNS deployments Exposure to other DNS software: Unbound, PowerDNS, Knot DNS Automation and scripting (Shell, Python, Ansible) Monitoring tools: Prometheus, Grafana, Nagios, Zabbix ITIL processes (Incident, Problem, Change Management experience) Requirements

4-8 years
Must Have Skills: 5+ years of experience in DNS operations/support, with at least 2–3 years at L3 level Strong hands on experience with BIND (open source DNS) Deep understanding of: β€’ DNS protocol internals β€’ Authoritative vs Recursive DNS β€’ TTL, caching behavior, a...

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