The Support Engineer is responsible for helping maintain the uptime, connectivity, and operational performance of smart fridges and vending machines by providing technical support to Service Technicians and internal operations teams. This role focuses on triaging and resolving escalated issues, monitoring alerts and incidents, documenting recurring problems and resolutions, and collaborating with engineering teams to improve long‑term system reliability. The ideal candidate is technically capable, resourceful, and comfortable working independently in a fast‑paced, distributed support environment.

Responsibilities & Duties:

• Triage and resolve technical issues escalated by Service Technicians and operations teams using existing documentation, troubleshooting guides, and internal processes
• Monitor system alerts, dashboards, and incident queues to identify issues affecting fridge uptime, connectivity, and performance
• Diagnose technica...