**Tier 2 Support Engineer**
**Duties and Responsibilities**:
- Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
- Document all technical inquiries.
Develop and review content for knowledge sharing for both internal purposes and customer facing platforms.
- Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.
**Requirements**:
- At least 3-5 years' experience in Technical Support or a position of similar nature in a software company.
- 3+ years of experience at a SaaS or security vendor in a consultancy or advisory role.
- Capable of understanding the technical aspects of a complex system.
- Strong technical troubleshooting skills and problem solving.
Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating ...