We are looking for a systems-minded professional to bridge the gap between technical support and automation engineering. This is not a traditional ticket-taking role. You will be the primary owner of our

Self-Service Ecosystem

, using AI and CRM automation to ensure our customers find answers before they ever need to reach out to a human. What You’ll Do

Prototyping and Experimentation:

Design and pilot experimental AI workflows to proactively address customer friction points before they appear in data

Salesforce Operations:

You will identify and help implement workflow improvements within Salesforce to make our internal processes faster and more automated.

Root-Cause Escalations:

You will handle high-level technical escalations, but with a twist—your primary goal is to use those escalations to update our AI and Knowledge Base so the issue never happens again.

Technical Enablement:

You will own the...