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Support Operations Lead: Escalations & Quality

Company

Helix Workforce

Location

torreón, torreón

Posted

May 30, 2026

Position Overview

A leading workforce solutions provider in Torreón is looking for a Support Supervisor to oversee User Support teams and manage escalations. The role entails ensuring high service quality while serving as a communication bridge with US teams. The ideal candidate should have experience leading support teams, possess strong analytical skills, and communicate effectively in English. This position offers an opportunity to support team growth and operational scaling, and contribute to enhancing service quality.
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