Job Title: Support Service Delivery Manager – Azure Application Support & SRE Operations

Schedule: Hybrid - 2 - 3 days in Tavant office in Guadalajara

Duration: Long-Term Contract

Job Description:

Experienced Support Service Delivery Manager with 12+ years of expertise leading global Application Support, Production Operations, Site Reliability Engineering (SRE), and Managed Services organizations supporting mission‑critical enterprise applications. Proven track record of delivering high‑availability services, driving operational excellence, and managing geographically distributed support teams across 24x7 follow‑the‑sun environments.

Demonstrated expertise in Azure Cloud Operations, Application Support, Incident & Problem Management, Service Delivery Governance, Observability, and Continuous Service Improvement. Adept at leading teams that support customer‑facing web applications, APIs, cloud‑native platforms...