Job Description Role Title: Manager– Service (North LATAM) Function: Service
Department: Export Business Unit (EBU)
Location: Mexico City (Travel across LATAM)
Job Purpose
To drive service excellence across the LATAM region by strengthening distributor service capabilities, resolving technical issues, improving customer satisfaction, and ensuring effective implementation of service standards and processes across markets
Reporting Structure
Reporting To: GM / VP – Service, Export Business Unit
Educational Qualification
Essential:
~ Graduate Engineer (Mechanical / Automobile Engineering)
Experience
Total Experience: 3 – 10 years
Preferred Industry Background: Automobile industry (2W / 3W / CV / 4W)
Key Responsibilities
1. Service Network Development
Support distributors in establishing and strengthening service networks across LATAM markets .
Ensure implementation of service standards and processes across distributor work...