Responsibilities

A Software Support Engineer researches, diagnoses, troubleshoots, and resolves customer issues in an accurate and timely manner. Responsibilities for this position include, but are not limited to:

• Researching and identifying solutions to software and hardware issues
• Solving complex customer issues independently and being a go-to resource for other team members
• Analyzing patterns among support issues
• Ability to solve issues in real-time during client calls
• Establishing processes within the support team to improve efficiencies and output
• Working with all stakeholders to make process improvement that brings efficiency into collaboration with multiple teams
• Assisting customers and teammates through tickets and real-time discussions with research, debugging, tools, processes, detailed -error reporting, and documentation
• Analyzing field issues to provide insights on product qu...