We're on the lookout for energetic, self‑motivated individuals who share our passion for service in the banking industry.

Purpose Statement

To provide comprehensive product support to Capitec Bank Business Support Center (BSC) and various external service providers, promptly addressing and resolving advanced and complex technical and product queries while adhering to service level agreements.

Conduct thorough root cause analysis to identify and resolve complex technical issues, ensuring a seamless and efficient operation for Capitec Bank and its stakeholders within the agreed service level agreements.

Mentor junior team members and new incumbents, sharing insights and best practices to strengthen the overall team's technical capabilities.

Experience

• 2 – 3 years proven experience in providing technical support to departments dealing with client queries
• Ideally have understanding and working experience of SQL to lo...