About the Role We are seeking an organized, analytical, and empathetic Support Specialist with strong technical, relational, and communication skills to assist clients with technical issues related to our SaaS platform. The candidate will be passionate about technology, the F&B industry, and act ethically.
Responsibilities - Provide prompt and effective support to customers.
- Diagnose and resolve technical issues, guiding customers through troubleshooting steps.
- Maintain a deep understanding of the SaaS platform, including features, functionalities, and updates.
- Guide and train customers on how to use the product effectively.
- Gather and report customer feedback to help improve the product and support processes.
- Escalate complex or unresolved issues to higher-level support or development teams as necessary.
- Follow up with customers to ensure their issues are fully resolved and they are satisfied with the sup...