Make a difference as a Dutch Language Support Specialist with Lightspeed, assisting customers with hospitality-related inquiries. Enjoy the flexibility of varied shifts, including weekends.
As part of a global team, you'll provide top-notch support through multiple channels, using proven troubleshooting methods to resolve customer issues swiftly. This role not only involves direct customer interaction but also includes documentation, bug tracking, and process improvement advocacy.
Key Responsibilities:
• Interact with customers via phone, chat, and email
• Maintain thorough documentation in customer support systems
• Identify and escalate product bugs to the relevant teams
• Advocate for product service improvements and user experience
• Ensure availability in a flexible schedule with weekend shifts
Requirements:
• Solid experience in customer support or technical roles
• Bilingual proficiency in Dutch and English
• Experience with online and mobile pla...