X-FLOW is a mobile game development company established in 2018. We gained recognition after the release of Happy Color, the most popular digital coloring book and one of the most successful ad-driven mobile apps in the world. We take pride in our diverse and talented team and partners, spread across the UK, Cyprus, the Netherlands, and other regions worldwide.

We are currently looking for a proactive Support Specialist to join our in-house support team for our flagship product, Happy Color, which is used by millions of players worldwide.

• Answer user requests in Zendesk (email) quickly and clearly, following our guidelines
• Reply to reviews in the App Store and Google Play through Zendesk
• Work closely with developers and QA to speed up problem resolution and track bug fixes
• Create, edit, and update internal guides, response templates, and FAQs; keep the knowledge base up to date
• Check tickets h...