Our client is an international company providing a wide range of services across different markets. They are currently looking for a proactive Support Specialist to respond to customer queries, make outbound calls, and gather customer feedback.

Apply if you have a passion for helping people and good problem-solving and conflict management skills.

Main Responsibilities

• Respond to customer queries in a timely and accurate manner via phone, email, and chat;
• Make outbound/proactive calls to our customers and partners;
• Share feature requests and effective workarounds with team members;
• Gather customer feedback and share it with our product, sales, and marketing teams.

Requirements

• Strong writing and verbal skills in Urdu and English languages;
• Passion for helping and communicating with people;
• Good problem-solving and conflict management skills.

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