The Support Specialist,Technical is responsible for providing advanced technical support to Restaurant365 customers across the R365 platform.
This role focuses on troubleshooting configuration, workflow, and data-related issues in a complex SaaS / ERP environment, supporting business-critical restaurant operations.
The ideal candidate brings strong technical aptitude, structured problem-solving skills, and the ability to communicate clearly with both technical and non-technical stakeholders.How you'll add value- Provide technical support for Restaurant365 platform- Manage customer communications through tickets, live chat, and outbound phone support- Gather detailed technical and business information from customers to troubleshoot reported issues- Diagnose configuration, workflow, and data-related issues and deliver accurate solutions- Educate customers on Restaurant365 system functionality and best practices- Route non-technical or non-applicable issues to appropriate teams...