Job Description
Essential Duties and Responsibilities
Provide inbound and outbound support to agents regarding certifications, enrollments, and service-related issues.Follow up with insurance carriers regarding application and enrollment status.Respond to emails from agents, carriers, and internal departments in a timely and professional manner.Maintain general knowledge of Medicare products and provide product information and rate quotes.Learn and adhere to HIPAA, LIMRA, CMS, and other compliance requirements.Notify agents of certifications, webinars, training sessions, and other important updates.Coordinate and track agent certification progress.Maintain knowledge of company websites, online enrollment tools, and internal databases.Order and manage office and agent supplies.Support agent inquiries related to commissions and payments.Maintain accurate records...