Support, Incident management, problem resolution, triage, team management, team leading, Agile, JIRA, Customer support, SaaS, Best Practice

This is a new permanent role.

UK home-based but with regular trips to the South Coast (Devon/Dorset, Hants) for management meetings.

This is a team lead/management role that needs experience in leading/managing teams currently or recently.

Although the current team is only 3-4 staff, you will work across IT (QA, Product, Software Development) to ensure delivery of great customer service and problem resolution to technical issues around a SaaS software platform.

Technically, an understanding of SQL, C#, JIRA, and Agile is useful, but the role is a mix of management and technical.

Good leadership skills are needed, as well as a good approach to Best Practice and mentoring a team.

This is not your usual role, as our client is going through a period of technical improvement, and this could result in wide...