The Support Technical Lead plays a critical role in maintaining the quality, consistency, and technical integrity of our service delivery.

This role helps ensure that complex issues are resolved properly, support standards are upheld, recurring problems are reduced, and client environments remain supportable, compliant, and well-managed. You'll be a trusted technical authority within the business, helping both our clients and our teams operate with greater confidence.

Your impact will be seen in stronger technical standards, better outcomes for clients, and a more capable, mature support function.

Purpose of the Position

The Support Technical Lead is the technical authority for the Support function and serves as the Head of Operations' technical counterweight within agreed-upon authority limits. The role owns technical escalation quality, supports technical governance and compliance discipline, supports readiness sign-off, reduces re...