Job Highlights

• You've been grinding remote tickets for years
• You've mastered the queue
• You've soloed Exchange
• You've tanked Azure outages and DPS'd your way through AD forests

Company Overview

We are First Focus – Australia's top MSP with 300+ staff across 4 countries. We’re growing fast, evolving constantly, and building careers with purpose.

Role Overview

This isn't just another support role. It's a chance to:

• Work across desktop, servers, firewalls, cloud infrastructure, and AI tools
• Train like a beast – 10 paid training days, certifications increase pay
• Join a team of smart people who care about tech and each other
• Escape the script – solve real problems, not just reset passwords and reboot printers

Responsibilities

• Slay tickets across Microsoft AD, Azure, M365, and Exchange
• Troubleshoot desktops, serve...