ROLE : Support Technician - Entry Level

DESCRIPTION:  Quicktech is looking for a full-time Technical Support Technician at the Entry Level to join our current talented team of technicians in Vancouver​

MISSION : To provide prompt, educated and courteous support resolving the clients' first level technical issues, escalating when it is beyond your level of expertise

WHO WE ARE:  We are a mature and rapidly growing Vancouver managed services provider which prides itself on innovation and stable growth.

CANDIDATE EXPECTATIONS / OUTCOMES:

CUSTOMER SATISFACTION : Achieve 100% customer satisfaction providing excellent client support

EDUCATION :  Achieve two annual course certifications within your field

PROMPT: Achieve 90% of first touch resolutions in under 60 minutes or within 5% of the budgeted allotment

PROFITABILITY: Achieve under 5% of recu...