Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases
Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in BY Planning Solution Operate Team
Provide advice to BY partners and customers regarding industry best practices and process methodology
Document learnings and create knowledge articles for repeated cases
Bring in new ideas for automation, re-use and service improvements
Understand the SaaS offering, features and functionality deployed for a given customer
Work closely with the BY Planning SCPO Solution Experts for complex issue resolution including Product Development
Continuous learning on latest BY Planning Solutions
Industry Experience
1+ years of Supply chain planning dom...
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