Service Operation Manager

Job Function: Customer Management • Job Sub Function: Customer Service Operations • Job Category: Professional • Location: Bogotá, Distrito Capital, Colombia

Job Description

The Service Operation Manager is responsible for the end-to-end management of Technical Service backoffice operations, ensuring operational excellence, customer satisfaction, and data-driven decision-making. This role leads all backoffice activities supporting Technical Service, including customer case management, spare parts consumption, field and depot engineer scheduling, and service execution support. The Service Operation Manager also serves as a People Leader and a strategic business partner to Sales and Marketing teams.

Key Responsibilities

Service Operations & Backoffice Management

• Lead all Technical Service backoffice activities and ensure compliant execution of customer service request and work order manage...