Job Title: Switchboard Operator
Department: RGH Switchboard
Location: Rochester General Hospital
Hours Per Week: 40
Schedule: 8:00AM - 4:30PM (Weekend Availability Required)
SUMMARY:
As a Switchboard Operator, your superior interpersonal and organizational skills, along with your dedication to customer service is vital to ensuring overall customer satisfaction.
RESPONSIBILITIES:
Call Management. Answer incoming/outgoing/internal calls to the switchboard, promptly and courteously giving priority to STAT and/or emergency calls; connect calls to appropriate personnel; monitor emergency radio, fire panel and other alarm panels; provide over-head page for all internal and external disaster situations (code calls and drills)General Assistance. Provide patient information to customers via computer access and printed reports; enter department schedules, updating as nee...