The Health Records Service has an exciting opportunity for some keen, enthusiastic staff members to join our busy Switchboard on a permanent basis. You will be expected to cover sickness, annual leave and vacancy shifts working days/nights and/or weekends, therefore, flexibility is expected.

This role requires excellent verbal communication skills with staff, patients and relatives on a range of matters, either face to face or by telephone.

Typical shift patterns include:-

6am - 2pm, 2pm - 10pm, 8am - 4pm, 10am - 6pm, 10pm - 6am (Nights)

You must possess excellent communication skills and be able to deal with situations as they arise in a professional manner. Previous switchboard experience would be advantageous although not essential as full training would be given.

The Switchboard Operator position performs a key and vital role in the smooth running of the Royal Wolverhampton NHS Trust telephony service providing a helpful and professiona...