Responsibilities:

IT Support & Incident Management

• Provide Level 1 & Level 2 support for Windows, macOS, and Linux users.
  

• Troubleshoot hardware, software, network, VPN, email, and application issues.
  

• Manage incidents end-to-end, including root cause analysis (RCA) and documentation.
  

• Handle P1/P2 incidents, escalations, and post-incident reviews.