Subject Matter Expert (SME) for Collections processes, including delinquency and workflow management, recoveries, write-offs, legal collections, and customer communications.
Translate business requirements into functional and technical specifications aligned with the target collections platform.
Validate functional designs, configurations, and solution approaches to ensure they meet business intent and regulatory requirements.
Conversion & Data Migration Delivery
Lead conversion and data migration strategy, including scope definition, data mapping, reconciliation, and validation.
Oversee end-to-end legacy-to-target data conversion, ensuring data quality, completeness, and accuracy.
Define and manage mock conversions, dress rehearsals, and cutover planning.
Drive resolution of data issues, gaps, and defects in collaboration with technical ...
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