Support and manage various operating systems including Windows Server, Linux (RHEL, SUSE, Ubuntu), Solaris, IBM AIX, and Oracle Linux.
Manage system software and hardware such as Active Directory, DNS, DHCP, ADFS, Azure AD, clustering solutions, SAN/NAS storage, and virtualization platforms.
Incident and Problem Management
Respond to system incidents according to severity levels and meet service level requirements.
Handle high‑pressure situations, identify problems, and make quick decisions to resolve issues.
Adhere to incident management workflows and procedures.
Documentation and Reporting
Maintain and update system documentation, standard operating procedures (SOP), guidelines, and daily checklists.
Provide timely and accurate reports on system performance, capacity planning, and incident analysis.
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