At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future. Each of Gracenote’s verticals faces distinct challenges. From servicing billions of requests a day for the music business to providing the data powering global TV programming information in the Video business, to dealing with the dynamics of Real-Time Sports Data. To meet the 24/7/365 requirements of our customers, and those of internal groups like Engineering and Customer Care; Gracenote has created the Service Operation Support (SOS) team. With a goal of meeting the company’s internal and external needs, the SOSgroup is working to create a modern, scalabl...