Responsibilities

• Administer email and collaboration services (MS Lync, MS Exchange, Box, WebEx, etc.)
• Administer malware protection environment to ensure laptops/desktops are secure
• Administrate the desktop client management tools (SCCM)
• Create, maintain, and execute desktop and laptop IMAC processes (install, move, add, and change)
• Design, implement, package, and distribute end-user software/hardware Evaluate, test, patch, and upgrade OS, desktop apps, malware definition, hardware, etc.
• Troubleshoot, test, and resolve complex end-user technical issues/problems, ranging from software (Windows, Mac, etc.) and hardware (laptop, desktop, accessories, etc.
• Maintain system availability. Record and manage changes and incident response.
• Administer VMware in an enterprise server, desktop and application virtualization environment
• Analyze, log, track and resolve complex software/hardware matter...