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Responsibilities
: β’ Support and maintain enterprise-class open-system infrastructure services, including server virtualization, backup/recovery, and networking, ensuring a well-designed and managed technology infrastructure. β’ Monitor, manage, and act on infrastructure alerts, providing regular accurate reports to stakeholders on system health and performance. β’ Collaborate with cross-functional teams to conduct high availability and disaster recovery (HA/DR) testing and training exercises, ensuring testing plans are reviewed and updated periodically. β’ Create and update comprehensive environment documentation, knowledge base articles, standard operating procedures (SOPs), and system diagrams as the environment evolves. β’ Work with IT operations groups to identify and resolve infrastructure issues while supporting ongoing infrastructure upgrade and implementation projects. β’ Develop and maintain automation scripts for infrastructure management and operations, reducing manual st...