Application & Production Support

+ Provide production support, including troubleshooting and resolution of application issues in collaboration with technology and business partners through implementation, testing, and validation of solutions.
+ Coordinate with upstream and downstream system owners to resolve incidents, manage dependencies, and communicate change impacts.
+ Monitor and optimize job performance to ensure adherence to established SLAs and OLAs.

Operational Excellence

+ Support daily, weekly, monthly, and annual business processes through close partnership with IT and business stakeholders.
+ Manage batch processing cycles, code deployments, and production release implementations.
+ Perform application health checks and proactively monitor system reliability, availability, and performance.

Architecture & Continuous Improvement

+ Maintain application architecture and ensure alignment with enterprise standards and tech...