OPPD is looking for a curious, business-minded Systems Analyst who can turn operational needs into reliable technology solutions. This role sits on the business side of Customer Operations and supports the systems behind billing, customer service, digital self-service, and other essential operations. You will connect system users with technical teams, solve functional issues, translate business needs into clear requirements, test changes before they reach production, and use data to help OPPD make informed decisions.
The Impact You Will Have

+ Serve as a first point of support for users of CC&B, MyOPPD, and related customer systems. Investigate functional issues, identify likely causes, and coordinate with Technology Services through resolution.

+ Translate business and operational needs into clear, testable requirements for customer service, billing, collections, field service, products and services, and related applications.

+ Develop and execute user ac...