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As a Systems Engineer, you will provide technical and operational support across a range of IT and telecommunications services, ensuring service continuity, customer focus, and adherence to agreed support processes and service levels. You will be part of the service transition from Spark to Infosys, supporting continued delivery of Business Service Desk operations across Corporate, Enterprise, and Government services.
Provide technical support to customer employees, partners, and vendors across supported business services. Operate at Level 1.5 / Level 2 support capability, managing incidents and service requests in accordance with defined support processes and service levels.
This role requires strong troubleshooting capability across IT and telecommunications domains, good knowledge of networking fundamentals, enterprise connectivity, and telecom products/services. You will have the opp...