Job Description

24/7 support for any server downtime, able to handle requests and incidents arising from SCCM infrastructure, Microsoft Azure concepts and co-management or Autopilot using Intune
Advance level of knowledge about SCCM infrastructure, primary site servers, secondary site servers and distribution points, co-management and Cloud Management Gateway
Expert knowledge of current software: Microsoft Endpoint Manager (Config Manager, Intune)
Interfaces with customer and account-based teams on projects.
Performs complex troubleshooting activities.
Provides 3rd-level technical support in resolving internal and customer technical issues.
Responsible for providing configuration management services to Account Focused/leveraged accounts.
Should have a deep knowledge in Inventory Management, Software distribution, Patch Management, using Configuration Manager and Intune
Knowledge in Infrastructure Management using SCCM and co-manag...