Duties and Responsibilities.

Role:
• System infrastructure support
• SQL database support
• Reporting to customers and staff on issues and resolutions
• System support
• Assist Sales staff with technical support in meetings and solutions

Responsibilities:

• Look after company system infrastructure, servers, connectivity, integration support, etc.
• Help with troubleshooting database issues
• Help with troubleshooting systems and providing feedback to the development team
• Help with testing of all systems and providing test results to developers
• Ensure the company has proper redundancy for supporting VPS solutions
• Ensure the company follows all ISO policies and procedures
• Create all policies and procedures for the company’s ISO when needed
• Document all testing results in a manner that is agreed on by all parties.